Effective Date: June 05, 2025
Last Updated: June 05, 2025

Legal Disclaimer: Infoiles Inc. is a holding company registered in Ontario, Canada, with no operational involvement in data processing or user transactions. All operational, legal, and compliance responsibilities for Infoiles.com and ed.infoiles.com are managed solely by Infoiles Ed Private Limited, which operates under Indian laws. Any legal claims, inquiries, or issues related to this Privacy Policy or data handling should be directed to Infoiles Ed Private Limited.

At Infoiles Inc. and its subsidiary in India, we are committed to safeguarding your personal information. This Privacy Policy outlines how the Indian subsidiary, responsible for all operational and legal aspects, collects, processes, and protects your data when you use our platforms: Infoiles.com and ed.infoiles.com.

1. Legal Responsibility

• Infoiles Inc. (Canada): Acts solely as a holding company and is not responsible for data processing or legal compliance.
• Infoiles Ed Private Limited (India): Is fully responsible for collecting, storing, processing, and protecting user data and ensuring compliance with applicable laws.

All references to "we," "us," or "our" in this Privacy Policy refer to Infoiles Ed Private Limited unless explicitly stated otherwise.

2. Information We Collect

1. Shared Information (Both Domains)
   • Contact Information: Name, email, and phone number.
   • Technical Data: IP address, browser type, and usage analytics.
2. Infoiles.com-Specific Information
   • Newsletter sign-ups or contact form submissions.
   • Non-personal data for site analytics.
3. ed.infoiles.com-Specific Information
   • Account Data: Name, email, username, and password.
   • Payment Information: Payment-related details collected through our third-party gateway (CCAvenue).
   • Software Usage Data: Logs of user interactions with the platform.

3. How We Use Your Information

1. Shared Usage
   • To respond to user inquiries.
   • To monitor and improve website/software performance.
   • To comply with legal and security obligations.
2. Infoiles.com-Specific Usage
   • To analyze website traffic and user behavior.
   • To send updates or newsletters (if subscribed).
3. ed.infoiles.com-Specific Usage
   • To facilitate user accounts and software functionalities.
   • To process payments and transactions securely.

4. Data Processing and Storage

• All data is processed and managed by Infoiles Ed Private Limited in accordance with Indian laws.
• Data from users in India may be stored locally in India or transferred internationally with appropriate safeguards.

5. Payment Processing
To process payments for transactions on ed.infoiles.com, we use CCAvenue, a trusted third-party payment gateway. When you make a payment:

• Data Shared with CCAvenue: Your name, email, contact details, and payment information (such as credit/debit card details, UPI ID, bank account information etc.).
• How CCAvenue Uses Your Data: CCAvenue processes your payment information securely and may store transaction records in accordance with their own privacy policy.
• Links to CCAvenue’s Privacy Policy: For more details on how CCAvenue handles your data, visit: https://www.ccavenue.com/privacy.jsp.

We do not store or process your payment details directly on our servers. All payment transactions are encrypted and securely handled by CCAvenue, our trusted payment gateway partner. CCAvenue complies with industry-standard security protocols, including PCI DSS (Payment Card Industry Data Security Standards), ensuring the protection of your sensitive payment information.

6. Retention of Payment Records
We retain payment records and transaction metadata in compliance with applicable laws and for legitimate business purposes. This includes information such as transaction IDs, payment amounts, and statuses but does not include sensitive payment details like card numbers or UPI IDs, which are securely handled by CCAvenue.

1. Retention Period
   • Payment records are retained for a period of 10 years, or as required by:
     • Indian Tax Laws (e.g., Goods and Services Tax regulations).
     • Other applicable laws for financial reporting and auditing.
   • After the retention period, payment records are securely deleted or anonymized unless furtherretention is required by law or for resolving disputes.
2. Purpose of Retention
   We retain payment records for:
   • Compliance with legal and tax obligations.
   • Resolving disputes, chargebacks, or fraud investigations.
   • Providing customer support for payment-related queries.
   • Internal financial audits and reporting.
3. Secure Storage of Records
   • Payment records are stored securely on our servers and are protected using encryption and access controls.
   • Sensitive payment information (e.g., card details) is not stored by us but by CCAvenue in compliance with industry standards like PCI DSS.

7. International Data Transfers

• User data may be transferred outside India, including to our servers in Canada.
• Such transfers comply with relevant legal safeguards, including Standard Contractual Clauses (SCCs) or data anonymization.

8. Compliance and User Rights

1. India (DPDP Act Compliance)
   • Explicit consent is required for data collection.
   • Users have the right to access, update, or delete their data.
2. Other Regions
   • PIPEDA (Canada): For Canadian users, your rights under PIPEDA include access to your personal data and corrections if necessary.

To exercise these rights, contact Infoiles Ed Private Limited at privacy@ed.infoiles.com.

9. Data Sharing
Data is shared only under the following circumstances:

• Service Providers: For hosting and payment processing (CCAvenue).
• Legal Authorities: If required by law or court order.

10. Security Measures
Infoiles Ed Private Limited employs industry-standard measures to secure your personal data. However, no system is completely secure, and we cannot guarantee absolute protection.

11. Cookies and Tracking
Only ed.infoiles.com uses cookies to improve user experience and gather analytics. Users can manage cookie preferences through browser settings.

12. Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Changes will be reflected here with a revised effective date.

13. Contact Information
For any questions about this Privacy Policy or your data, contact Infoiles Ed Private Limited:

• Email: privacy@ed.infoiles.com
• Address: B-83, Shakti Apartments, Sector-9, Rohini, Delhi - 110085, India